What can be returned
There is no general return policy for change of mind, fit, style preference, or unwanted items. Returns are reviewed only for genuine order issues reported quickly.
✓ Eligible for return
- Damaged product received
- Defective product received
- Wrong item shipped by Vibrani
- Issue reported within 48 hours of delivery
- Clear images or videos shared for review
✗ Not eligible
- Change of mind after purchase
- Style, size, or preference changes
- Issues reported after 48 hours of delivery
- Products damaged after delivery by misuse
- Missing proof images or videos
Please report quickly
Customers must notify us within 48 hours of delivery with images or videos. This helps us verify the issue clearly and support you faster.
How to report an issue
We've kept the process simple and transparent. Please contact us as soon as you notice the issue.
Contact us within 48 hours
Email vibrani.in@gmail.com or WhatsApp us at +91 92176 07614 with your order number and a short description of the issue.
Share proof
Please include clear images or videos of the damaged, defective, or incorrect product, along with the packaging if relevant.
Our team reviews it
Once approved, our team will guide you through the next steps for return, replacement, or refund support.
Refund is processed
Approved refunds are processed within 7–10 business days to the original payment method.
Refund timelines
Once approved, refunds will be processed within 7–10 business days to the original payment method.
Tracking your refund
We'll notify you when the refund is initiated. Bank and payment gateway timelines can vary slightly after processing.
Order cancellation
Orders can be cancelled within 12 hours of placing the order.
Once dispatched, orders cannot be cancelled.
For cancellation assistance, contact us at vibrani.in@gmail.com with your order number.