What is the 6-Month Tarnish-Free Promise?
Every single piece of Vibrani jewelry is backed by our 6-Month Tarnish-Free Promise. It's our way of putting our money where our mouth is.
If your product faces a valid tarnish issue within 6 months, please send it to our address for inspection. Once verified, we'll help with the replacement as per our Tarnish-Free Promise. Start by sharing clear photos and your order number on WhatsApp so our team can guide you.
We can offer this because we're confident in our quality. Vibrani uses premium stainless steel — the kind trusted in Korea and Europe for years. It doesn't oxidize, doesn't react with sweat or water, and doesn't fade like plated jewelry does. The promise isn't marketing — it's a guarantee built on what the material can actually do.
What's covered, what's not.
We want to be transparent so there's never any confusion later.
- Tarnishing (yellowing, dulling, or darkening of the finish)
- Discoloration or color fading from normal wear
- Green or black skin staining caused by the piece
- Any form of oxidation during regular daily wear
- Any of the above occurring within 6 months from delivery date
- Physical damage (dropping, denting, scratching)
- Broken clasps, snapped chains from rough handling
- Lost stones, charms, or detachable components
- Damage from chemicals, chlorine pools, or saltwater
- Damage from perfume sprayed directly on the jewelry
- Normal wear-and-tear from extended daily use
How to claim your replacement.
We've kept the process simple, clear, and human.
Take a clear photo
Snap a clear photo of your jewelry showing the tarnish, fading, or discoloration. Natural light works best.
WhatsApp us
Send the photo to +91 92176 07614 along with your order number. Our team will share the inspection address and next steps.
We review your claim
Our team checks the photos and order details, then guides you through sending the product for inspection.
Inspection & replacement support
If your product faces a valid tarnish issue within 6 months, please send it to our address for inspection. Once verified, we'll help with the replacement as per our Tarnish-Free Promise.
Send it for inspection
Please send the product to the address shared by our team so we can inspect it and support the replacement process properly.
WhatsApp us at +91 92176 07614
Real humans on the other end. Usually reply within a few hours.
A few important notes.
We're not going to bury anything in legalese. Here's everything you should know:
- 6 months means 6 months from delivery date — not from when you opened the box, not from when you first wore it. We use the delivery date stamped on your order.
- One replacement claim per product per order — if the replacement piece also tarnishes within the original 6-month window (very unlikely), let us know and we'll work it out.
- If your style is sold out when you claim, we'll offer you either a similar piece of equal value or store credit. Your choice.
- This is separate from returns and refunds. Returns are accepted only for damaged, defective, or wrong products reported within 48 hours of delivery.
- Promise claims require inspection. Customers must send the product to the address shared by our team before replacement support can be confirmed.
- Keep your order confirmation. We need your order number to verify the claim. If you don't have it, no stress — share the email or phone number you used to order.
- The promise is non-transferable. It applies to the original buyer only.
Why we offer this promise.
We started Vibrani because we were tired of fashion jewelry that lasted two weeks. Tired of green necks, black wrists, and the constant cycle of buying-discarding-buying.
When we switched to premium stainless steel, our pieces stopped failing. So when we say "never tarnishes", we mean it — and we'll stand behind it.
Most brands won't offer this kind of promise because they can't. Their material won't survive 6 months of daily wear. Ours will. The 6-Month Promise isn't a marketing gimmick — it's just confidence in our product made tangible.
If we're wrong, you don't pay for our mistake. That's how it should be.